Hardy’s of Hampton Court (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or use our services.

1. Who We Are

Business Name: Hardy’s of Hampton Court
VAT No: 437884939
Company No: 10531457
Registered Office: Lynton House, 7-12 Tavistock Square, London, England, WC1H 9BQ
Phone: 0208 224 0110 / 07404 559 962
Email: info@hardyshamptoncourt.co.uk (replace if different)

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal information:

  • Name
  • Phone number
  • Email address
  • Vehicle details (registration, make, model, service history)
  • Enquiry details and correspondence
  • Payment and billing information (processed securely by third parties)
  • Website usage data (IP address, browser type, pages visited)

3. How We Collect Your Data

We collect data when you:

  • Contact us via phone, email, WhatsApp, or contact forms
  • Enquire about buying or selling a vehicle
  • Book servicing, MOTs, repairs, or valet services
  • Use our website
  • Subscribe to updates or reminders (MOT/service reminders)

4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide customer support
  • Process vehicle sales, servicing, and repairs
  • Send booking confirmations, reminders, and service updates
  • Improve our services and website performance
  • Comply with legal and regulatory obligations

We only use your data where we have a lawful basis to do so.

5. Lawful Basis for Processing

Under UK GDPR, we process your data based on:

  • Contractual necessity – to provide services you request
  • Legal obligation – accounting, tax, and compliance requirements
  • Legitimate interests – customer service, business improvement
  • Consent – where you have explicitly provided it

6. Data Sharing

We do not sell or rent your personal data.

We may share your data with trusted third parties only where necessary, including:

  • Payment processors
  • Vehicle finance providers (if applicable)
  • MOT and DVSA-related services
  • IT and website hosting providers

All third parties are required to handle your data securely and lawfully.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Your data is stored securely and only retained for as long as necessary for legal, business, or regulatory purposes.

8. Cookies & Website Tracking

Our website uses cookies to:

  • Improve website functionality
  • Analyse traffic and performance
  • Enhance user experience

You can manage or disable cookies through your browser settings. For more details, please see our Cookie Policy.

9. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Hardy’s of Hampton Court
Registered office: Lynton House, 7-12 Tavistock Square, London, England, WC1H 9BQ
📞 0208 224 0110 / 07404 559 962
📧 info@hardyshamptoncourt.co.uk